Shipping policy
Order Processing & Shipping Policy – Bridget Organic Herbs
Order Processing Times
We aim to process and dispatch your orders as quickly as possible to ensure you receive your items in good time.
If all the items you ordered are in stock, we will process your order within 1 to 3 business days of receiving payment.
During peak periods or busy times, order processing may take up to 4-5 business days.
We will notify you via email or SMS when your order has been dispatched, along with tracking details.
Courier Delivery
Once your parcel is handed over to the courier, delivery times depend on your location:
Gauteng: 1 to 3 business days
Main cities and towns: 2 to 5 business days
Outlying towns: Up to 7 business days
Rural areas: 7+ business days
Important Information
Please ensure your delivery address is accurate and complete to avoid delays.
If your order includes out-of-stock or custom-made items, we will contact you to advise on estimated dispatch times.
Public holidays and weekends are not counted as business days and may impact delivery times.
Delivery Costs
Delivery costs vary depending on your location, parcel weight, and the courier service you select. Shipping fees will be calculated during checkout.
Tracking Your Order
You will receive a tracking number once your parcel is dispatched. Use this to track your order directly with the courier.
At Bridget Organic Herbs, we strive to ensure your orders are processed and delivered promptly. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.
International Shipping
We ship to selected countries. Please check availability at checkout.
Package Tracking
You will receive tracking information via email once your order ships.
Collection
We are an online-only store and do not offer collections at this time.
Origin of Dispatch
All orders are dispatched from our Boksburg warehouse.
Delivery Areas
We ship to any address in South Africa and selected international destinations.
Delivery Delays
While we strive for timely delivery, delays may occur due to:
• Packaging and raw material availability
• Peak season volumes
• Unforeseen circumstances ( weather, strike and etc)
Returns and Refunds
If you're not 100% satisfied with your purchase, please contact us within 7 days.
Contact Us
For shipping inquiries or concerns, email bridgetorganicherbs@gmail.com or WhatsApp 069 399 7611
Additional Information
• Business days: Monday to Friday, 9am-5pm
• Public holidays : Please check South African public holiday calendar
• Shipping rates : Calculated at checkout based on location and package weight
By placing an order, you acknowledge and agree to our shipping policy.